Refund and Return Policy

Thank you for shopping with us. Please read our refund and return policy carefully before making a purchase.

All Sales Are Final
We do not accept returns or exchanges, and we do not issue refunds. All purchases are considered final at the time of checkout. We encourage you to review your order carefully — including sizing, color, and product details — before completing your purchase.

Damages and Issues
We take full responsibility for errors on our end. If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of receiving your order. We will review your case individually and work with you to find a fair resolution, which may include a replacement, store credit, or another appropriate remedy depending on the situation.

How to Report an Issue
To report a problem with your order, please email us at contactsupport@gevalli.shop with the following information:

  • Your order number
  • A description of the issue
  • Photos of the item(s) if applicable

Our team will respond within 2–3 business days to discuss next steps.

Sale Items & Gift Cards
Sale items and gift cards are non-refundable and non-exchangeable under any circumstances.

If you have any questions, please contact us at contactsupport@gevalli.shop.